For a company in Fano, Italy, specializing in onboard wiring and systems for yachting, we make membrane switches used for managing and adjusting lighting inside yachts. A collaboration that came when the company sought a new supplier capable of guaranteeing higher quality and high flexibility in handling variants and graphic customizations of the product.
A yacht is an exclusive ship in which every element is special and sophisticated, and everything must be studied in detail. MCS over the years has had significant experience in the recreational boating industry, achieving gratifying results.
An experience that emerged when an important company of Fano, operating in this sector, conducted an online search to find a new supplier.
Membrane switches for nautical use
This company, which specializes in the design, supply, and installation of in-vehicle wiring and electrical systems, was looking for a new supplier for the realization of membrane switches for lighting control.
These products were created with the aim of not using or borrowing the common building switches, which have rather large bulkhead dimensions, while the interior walls of the yachts do not have great depths.
The previous supplier was a small company that produced an unobtrusive solution, but with some limitations related to the company’s poor structuring. The main problem was the extreme difficulty in sourcing these products, given the need to have several variants made in one batch.
Until then, the Fano company had been unable to find an enough structured supplier to guarantee product quality and flexibility to handle the variants/customizations required.
Meet customer requirements
The membrane switches made for this company, despite their simplicity, must still be designed and manufactured with extreme care to ensure the high standards required by shipyards, architects and shipowners.
Beyond simple, clean, and harmonious aesthetics, they must ensure proper and continuous functional quality as they are subject to frequent use and use in the marine environment.
The customer recognized our skills in reconstructing a product by making it “our own” and redesigning the printed circuit board, proposing a less artisanal solution than the previous one.
He was looking for a supplier who had the ability to:
- Make membrane keyboards with printed circuit board;
- manage different product variants in a single production batch, by graphic customization and in the number of keys.
- Meet the agreed delivery time.
MCS was able to fully meet both requirements.
Monitoring customer satisfaction
Those who follow our blog know that we have a habit of often asking our customers for explicit feedback. Again, the feedback is positive, as the customer appreciates both the quality of the product and the responsiveness.
The collaboration has been going on for a couple of years, but since the beginning there has been an understanding both on a commercial and technical level.
